Last week I had a mix up at one of my labs (I use two) and it was my mistake. I accidentallyordered 1700 wallet images instead of 16! The box weighed a ton!
I called the lab and told them that it was a mistake and the bill was several hundred dollars just for the wallet images!
The lab looked at my account and less than 24 hours later credited most of my money back. Even though it was MY MISTAKE!
I wrote to them and thanked them because it wasn't their fault but they didn't charge me for my own error. Here is what they wrote back to me! 2 emails already this morning from them. Also one of their employees sent me a sweet handwritten card recently because she knew how worried I was about my mother and father in laws impending surgeries, and some other problems I was having. She sent a card to cheer me up! This is a photographic lab in Missouri and these people treat me like family!
Thank you MILLERS LAB! You are still the best in my book!
Thanks so much for your nice comments. I’m not sure if you remember me, but we met at convention several years ago, and every time I see one of your orders go through,
I’m really thankful that we have friends such as yourself that really set the bar for others.
Your work is outstanding, and I’m really glad I got to meet you and get to know you a little.
Thank you so much for taking the time to write us! We truly appreciate your kind words.
We are a family at Miller's and feel that our customers belong in our family as well!I will definitely pass this email around to everyone here!
Thank you, Dixie!